About the Role:
Are you passionate about starting your career within IT? Do you have an ambitious nature that strives towards high performance? Looking for a company you want to work with and for?
This is a fantastic opportunity for a Service Desk Apprentice to work as part of an internal IT team and who is confident in building and maintaining relationships with internal and external stakeholders. As an inclusive, forward thinking business, we take pride in our approach to IT across Avara Foods and have an exciting new opportunity to join us as an IT Apprentice and join our IT team based at our advanced manufacturing site in Brackley.
Who are we, and what do we do at Avara?
You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.
We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.
A little about our Brackley site:
Our advanced manufacturing site in Brackley, is one of our main processing facilities with over 700 talented people helping us to deliver high quality products to our customers and making the business a trusted leader in fresh foods.
We’ve recently invested £11 million in advanced technology and colleague amenities, making it one of the most advanced food manufacturing facilities in the UK.
Purpose of the role
As a key member of the IT Service Desk, the Apprentice will help with all IT support related issues, assisting the Service Desk Technicians and Analysts.
The Service Desk Team operate in a traditional tiered service desk structure designed around the ITIL framework and the Apprentice will perform general duties across the remit of the Service Desk Activities.
Your key responsibilities will include:
- Answer telephone calls in a professional, confident, and timely manner
- Learn to log, categorize, and track incoming IT tickets
- Assist users with basic technical inquiries via phone, email, web portal, and in person
- Shadow experienced team members to develop troubleshooting skills
- Contribute to maintaining the service desk knowledge base
- Participate in regular training sessions and self-study activities
- Support basic IT system administration tasks
What you’ll need to be successful:
- Good general education with strong numeracy and literacy skills
- Basic computer literacy and familiarity with Microsoft Windows
- Demonstratable communication skills, both written and verbal
- Problem-solving aptitude and logical thinking
- Genuine interest in technology and IT systems
- Previous customer service experience (desirable)
- Basic understanding of computer hardware and software (desirable)
- IT-related qualifications or courses (e.g., GCSE Computing, IT BTec) (desirable)
The benefits of working for Avara Foods:
As a IT Service Desk Apprentice you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognized and rewarded.
We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things include the following:
- Full time permanent role from day one, along with no aged-based pay
- Structured training and development to support with you undertaking a nationally recognized qualification
- Generous pension scheme
- Lifestyle benefits such as exclusive perks and discounted shopping vouchers and wellbeing support
- Subsidised staff restaurant and company staff shop
What happens after you apply for this role?
After you’ve applied, you’ll be contacted in due course by a member of the Resourcing team, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!
We are committed to being an equal opportunities employer.
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